Assistance

Shopping Information

  • Gift Cards

    Gift Cards: Horchow.com accepts both Horchow and Neiman Marcus Gift Cards - in both traditional and virtual forms - for online purchases.

    • During checkout, you will be instructed to enter the card number plus the four-digit security code (both are on the back of the card).
    • If you are paying with more than one Gift Card, you cannot choose the amount to be deducted from each card. The balance due is deducted first from the card with the lowest available dollar value and then from remaining cards in ascending order of dollar value.
    • If your order total exceeds the value of your Gift Card(s), the balance remaining must be charged to a credit card (see below). Your credit card information can be entered on the Payment screen.
    • If your order total is less than the value of your Gift Card(s), the unused value will remain on the card for a future purchase.
    • If you cancel your order after it has been shipped, or if you return the merchandise, a refund check will be mailed to you.

    Buy a Horchow Gift Card
    Check your Horchow Gift Card balance

    Gift Card Terms & Conditions

    The following Terms and Conditions govern your use of the Horchow Gift Card and they may only be modified in a writing signed by both parties:

    • Horchow Gift Cards may be treated the same as cash.
    • Horchow Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
    • Horchow Gift Card actual cash value is 1/10 of one cent.
    • Horchow Gift Cards cannot be purchased with an Horchow Virtual Gift Card, nor can they be used to purchase an Horchow Virtual Gift Card.
    • Horchow Gift Cards cannot be applied as payment on Neiman Marcus Credit Card accounts.
    • The Horchow Gift Card is immediately redeemable once your recipient receives the Horchow Gift Card via standard shipping (we'll send up to three days after processing your order).
    • Sales tax is applicable on any merchandise purchased with a Horchow Gift Card.
    • Delivery to an incorrect but deliverable shipping address is the sole responsibility of the purchaser.
    • Delivery to a nonexistent shipping address is the sole responsibility of the purchaser.
    • Horchow is not responsible for lost or stolen Horchow Gift Cards.

    Virtual Gift Card Terms & Conditions

    The following Terms & Conditions govern use of the Horchow Virtual Gift Card. Any modification must be in writing and signed by both parties.

    • Horchow Virtual Gift Cards may be treated as cash.
    • Horchow Virtual Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
    • The actual cash value of a Horchow Virtual Gift Card is 1/10 of one cent.
    • Horchow Virtual Gift Cards cannot be purchased with a traditional Horchow Gift Card, nor can they be used to purchase a traditional Horchow Gift Card.
    • Horchow Virtual Gift Cards cannot be used as payment on Neiman Marcus Credit Card accounts.
    • A Horchow Virtual Gift Card is immediately redeemable once the recipient receives our e-mail notification, which is sent within one business day of the completion of your order.
    • Sales tax is applicable on any merchandise purchased with a Horchow Virtual Gift Card.
    • Delivery to an incorrect but deliverable e-mail address is the sole responsibility of the purchaser.
    • Delivery to a nonexistent e-mail address is the sole responsibility of the purchaser.
    • Horchow is not responsible for lost or stolen Horchow Virtual Gift Cards.

    Federal Requirements

    To help the government fight the funding of terrorism and money laundering activities, Federal law now requires Horchow and other retailers to obtain, verify, and record information that identifies customers in connection with certain gift card transactions. Such information includes your name, address, date of birth, and other identifying information, such as your driver?s license or passport number.

    Horchow understands how important it is to our customers that such information is kept confidential. We will not use or transfer your information for any purpose other than as permitted or required by law, except with your consent.

    The new law also restricts our ability to offer gift card cash redemptions (other than minimal amounts required by law). In addition, certain returns may need to be processed at the Store Credit Office.

    We appreciate your cooperation with these new requirements. If you have any questions or concerns, please contact customer service at 1.800.685.6695.

  • Gift Packaging

    Horchow Gift Boxes

    An elegant green gift box, tied with gold cord and bearing the Horchow seal, is available for $2.50.

    For gifts shipped directly from the manufacturer, gift boxes are not available. However, we will be happy to enclose your personal message, which you may submit during the checkout process.

  • Monogramming & Personalization

    Monogramming & Personalization

    You may order monogrammed linens and personalized stationery and other items online. When you select an item that may be monogrammed or personalized, you will automatically be asked to supply the necessary information for that item.

    Because personalized items are not returnable, we ask that you take special care when making your selections. Please allow approximately 2-4 weeks for delivery of personalized linens and approximately 3-4 weeks for personalized stationery. Please consider this time requirement when placing your order. For other personalized items, see the expected ship date listed next to the item in your Shopping Cart.

    Please order carefully, as monogrammed and personalized items are not returnable.

  • Swatch Service

    Complimentary Swatch Service

    Take the guesswork out of ordering fine linens and select upholstered furniture by requesting a swatch of the fabric. We'll be happy to send it at no charge.

    Call toll-free 1.877.944.9888, or click to send an e-mail request.

    NOTE: Swatches are not available for some linens and upholstered items.

  • Warranty Information

    Warranty Information

    A written warranty for any product sold on this Web site may be obtained by sending a specific written request to:

    • Customer Relations
    • P.O. Box 650589
    • Dallas, TX 75265-0589

  • Food Orders

    Gourmet Foods

    All perishable Horchow merchandise is shipped by air within the contiguous 48 states only.

    Online orders of perishable items must specify a delivery date Tuesday through Friday (we're sorry, but there are no Saturday, Sunday, Monday, or holiday deliveries for perishables). Please include the recipient's telephone number(s) when providing shipping information.

    Perishable items cannot be gift boxed or shipped to P.O. boxes. For items to be delivered to business addresses, please consider working hours and days when businesses will be closed.

    Because these items are shipped directly from the manufacturer, Horchow cannot guarantee delivery.

    If you need help or additional information, please click to contact us.

  • Large Orders

    Advisory on large orders

    To provide the best possible service to all our customers, we reserve the right to limit order quantities.

    To place a large order for corporate giving, please call 1-877-944-9888.

  • Web Browser Advisory

    Browser Advisory

    PC users should place their online order using Internet Explorer or Firefox. Macintosh users should place their online orders using Safari or Firefox. These browsers allow us to offer our customers the highest level of security; some other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience.

    Download a free copy of Firefox by clicking here. For the latest version of Safari, from the Apple menu, choose Software Update. For the latest Internet Explorer version visit here.

    Please be aware that Horchow.com uses rich media content to improve the user experience. Download and Install Adobe Flash to view the website as it was intended.

  • California Customer Advisory

    WARNING: In accordance with Proposition 65, please be advised that consuming foods or beverages that have been kept or served in leaded crystal products sold on this website will expose you to lead, a chemical known to cause birth defects or other reproductive harm. For products containing a carcinogen, this product contains a chemical known to the State of California to cause cancer. For products containing a reproductive toxin, this product contains a chemical known to the State of California to cause birth defects or other reproductive harm.

  • Security & Privacy

    Introduction

    This web site ("Web Site") is operated by The Neiman Marcus Group, Inc., which includes Neiman Marcus stores, Neiman Marcus Direct, Horchow and Bergdorf Goodman ("Neiman Marcus" or "we" or "us?). This privacy policy only covers information collected at this Web Site, and does not cover any information collected offline by Neiman Marcus (unless specifically stated). All Neiman Marcus websites, including neimanmarcus.com, bergdorfgoodman.com and horchow.com are currently covered by this privacy policy.

    Security

    Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s"indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

    You may purchase online merchandise by calling toll-free 1.888.888.4757?24 hours a day, seven days a week. One of our customer service associates will gladly take your order.

    We are committed to handling your personal information with high standards of information security. We take appropriate physical electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center and stores also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

    Privacy Policy

    To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

    We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

    As we continue to develop our Web site and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

    This Privacy Policy was last updated on October 12, 2012.

    The Information We Collect

    Generally, you may browse the website without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this website. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this website or participate in all of its features.

    We receive and store any personally identifiable information you enter on the website, whenever you shop with Neiman Marcus?online, through our catalogs, or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, email, or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, driver's license number, birth date, and email address. If you use a credit or debit card or pay by check, we will also include your account number.

    When you register with us as an online customer, we may ask for additional information, such as your favorite designers.

    If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.

    From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

    When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

    When you visit one of our stores, if your mobile device accesses one of our wireless networks we may also automatically collect information about your geo-location based, in part, upon which wireless network has been accessed. When this happens we attempt to de-identify the information, which means that we remove or change (e.g., hash) certain pieces of information that might be used to link the data to you, or to your device. We will not attempt to re-identify geo-location information (i.e., link it to you or your device) unless you affirmatively give us permission to collect geo-location information about you. If you give us such permission, you can later decide to opt-out of geo-location tracking by sending an email to geo_optout@neimanmarcus.com with your MAC address (which can be found on most mobile devices under the "settings" menu).

    Our mobile applications will not transmit geo-location information about you to us unless you give them permission to do so.

    Some web browsers and devices permit you to broadcast a preference that you not be "tracked" online. At this time we do not modify your experience based upon whether such a signal is broadcast.

    The Information We Collect was last updated December 13, 2013.

    How We Use the Information We Collect

    We use the information we collect for various purposes, including:

    • to complete your purchase transactions;
    • to provide the services you request;
    • to send you our catalogs and other offerings by mail;
    • to keep you informed about the status of your orders;
    • to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you;
    • to notify you of product recalls or provide other information concerning products you have purchased; and
    • to improve our merchandise selections, customer service, and overall shopping experience.

    Others With Whom We Share Your Information

    The Neiman Marcus Group: All of the above information that we collect, as described above, may be shared among all Neiman Marcus entities, including Horchow and Bergdorf Goodman.

    Service providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis;(d) provide fraud prevention; and (e) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.

    Other companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

    Business Transitions: We may transfer or share a copy of personal information about you in the event that Neiman Marcus or one of its properties, affiliates or subsidiaries, goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our web site prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Neiman Marcus to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Neiman Marcus specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

    Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.

    Your Choices Regarding Use of the Information We Collect

    We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.

    Direct Mail or Telephone Marketing: If you shop at the Neiman Marcus or Bergdorf Goodman stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:

    • call toll-free at 1.888-888-4757, or
    • write to:

    • Customer Relations
    • P.O. Box 650589
    • Dallas, TX 75265-0589

    If you choose to write to us, please include your name, address and credit card account number (if you have one), and state one of the following:

    • "NO MAIL OFFERS" (if you don't want to receive offers by mail);
    • "NO PHONE OFFERS" (if you don't want to receive offers by phone); or
    • "NO PHONE OR MAIL OFFERS" (if you don't want to receive either).

    Because customer lists often are prepared well in advance of an offering (sometimes few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

    Horchow partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about your visits to our web site. This technology involves the use of third party cookies which allow them to develop personalized advertising so that it directly relates to offers that may be of interest to you. To choose to opt-out of this service we have with our third-party advertising partner, click here. We may also use Neiman Marcus cookies to provide similar enhanced online marketing to you based on your interests and preferences. To opt out of these enhanced online marketing ads, please click here.*

    Your California Privacy Rights

    Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Neiman Marcus Customer Relations, P.O.Box 650589, Dallas, Texas 75265-0589. Please allow 30 days for a response.

    Cookies, Web Beacons, and How We Use Them

    A "cookie" is a small data file stored by your Web browser on your computer or mobile device [hard drive]. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

    We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to NeimanMarcus.com. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

    We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

    This Cookies, Web Beacons, and How We Use Them was last updated on March 7, 2013.

    Children's Privacy

    Protecting children's privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent. Our online sweepstakes are restricted to entrants who are at least 18 years old.

    Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

    Links to Other Sites

    While visiting NeimanMarcus.com, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities.

    In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Neiman Marcus privacy policy. Make sure you understand any Web site's privacy policies before providing personal information.

    Online Account Registration

    To make online shopping faster and easier, you may register with NeimanMarcus.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

    If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

    E-mail

    You will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive email from Neiman Marcus or its affiliates you can click on the unsubscribe link and hit send at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

    Acceptance

    By using this Web Site, you accept the policies set forth in this Privacy Policy.

    Any Questions?

    We'll be happy to provide additional information or answer any questions. Please:

    • Call toll-free 1.888.888.4757
    • Write:

    • Customer Relations
    • P.O. Box 650589
    • Dallas, TX 75265-0589