Introduction

This web site ("Web Site") is operated by The Neiman Marcus Group, Inc., which includes Neiman Marcus stores, Neiman Marcus Direct, Horchow and Bergdorf Goodman ("Neiman Marcus" or "we" or "us"). This privacy policy only covers information collected at this Web Site, and does not cover any information collected offline by Neiman Marcus (unless specifically stated). All Neiman Marcus websites, including neimanmarcus.com, bergdorfgoodman.com and horchow.com are currently covered by this privacy policy.

Security

Personal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s"indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

You may purchase online merchandise by calling toll-free 1.888.888.4757—24 hours a day, seven days a week. One of our customer service associates will gladly take your order.

We are committed to handling your personal information with high standards of information security. We take appropriate physical electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center and stores also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.

We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop our Web site and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you have a Neiman Marcus or Bergdorf Goodman credit card, click to review Neiman Marcus or Bergdorf Goodman Credit Card privacy statement online.

This Privacy Policy was last updated on July 22, 2009.

The Information We Collect

Generally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features.

We receive and store any personally identifiable information you enter on the Web Site, whenever you shop with Horchow --- online, through our catalogs, or in our stores, or information you give us in any other way, such as by subscribing to our catalogs, email or mobile messaging. For example, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number.

When you register with us as an online customer, we may ask for additional information, such as your favorite designers.

If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests or product preferences.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

When you visit this Web Site, our web server automatically collect anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

How We Use the Information We Collect

We use the information we collect for various purposes, including:

• to complete your purchase transactions;
• to provide the services you request;
• to send you our catalogs and other offerings by mail;
• to keep you informed about the status of your orders;
• to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you;
• to notify you of product recalls or provide other information concerning products you have purchased; and
• to improve our merchandise selections, customer service, and overall shopping experience.

Others With Whom We Share Your Information

The Neiman Marcus Group: All of the above information that we collect, as described above, may be shared among all Neiman Marcus entities, including Horchow and Bergdorf Goodman.

Service providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis;(d) provide fraud prevention; and (e) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.

Other companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer or share a copy of personal information about you in the event that Neiman Marcus or one of its properties, affiliates or subsidiaries, goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. You will be notified via email or prominent notice on our web site prior to a change of ownership or control of your personal information, if your personal information will be used contrary to this policy. However, nothing in this Privacy Policy is intended to interfere with the ability of Neiman Marcus to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever. Neiman Marcus specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public.

Your Choices Regarding Use of the Information We Collect

We provide you with a number of choices regarding our handling of your nonpublic personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at the Neiman Marcus or Bergdorf Goodman stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:

• call toll-free at 1.888-888-4757, or
• write to:

If you choose to write to us, please include your name, address and credit card account number (if you have one), and state one of the following:

• "NO MAIL OFFERS" (if you don't want to receive offers by mail);
• "NO PHONE OFFERS" (if you don't want to receive offers by phone); or
• "NO PHONE OR MAIL OFFERS" (if you don't want to receive either).

Because customer lists often are prepared well in advance of an offering (sometimes few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

Please note that we do not offer an opt out from sharing nonpublic personally identifiable information about you among Neiman Marcus Group entities.

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Neiman Marcus Customer Relations, P.O.Box 650589, Dallas, Texas 75265-0589. Please allow 30 days for a response.

Cookies, Web Beacons, and How We Use Them

A "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. A "web beacon" or "pixel tag" or “clear gif” is typically a one-pixel image, used to pass information from your computer to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the Web Site as well as to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to Horchow.com. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our Web Site will not operate correctly if you disable cookies.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please click here.

Children's Privacy

Protecting children's privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent.

Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.

Links to Other Sites

While visiting Horchow.com, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities.

In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Neiman Marcus privacy policy. Make sure you understand any Web site's privacy policies before providing personal information.

Online Account Registration

To make online shopping faster and easier, you may register with Horchow.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

E-mail

You will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive email from Horchow or its affiliates you can click on the unsubscribe link at the bottom of any email communication sent by us and then click the Unsubscribe button at the bottom of the page. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Mobile Messaging

If you've signed up for mobile messaging (e.g., SMS and MMS) offers but later decide you no longer wish to receive them, simply follow the opt-out instructions included in the mobile message.

Acceptance

By using this Web Site, you accept the policies set forth in this Privacy Policy.

Any Questions?

We'll be happy to provide additional information or answer any questions. Please:

• Call toll-free 1.888.888.4757
• Write:

Browser Advisory

PC users should place their online order using Internet Explorer or Firefox. Macintosh users should place their online orders using Safari or Firefox. These browsers allow us to offer our customers the highest level of security; some other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience.

Download a free copy of Firefox by clicking here. For the latest version of Safari, from the Apple menu, choose Software Update. For the latest Internet Explorer version visit here.

Please be aware that Horchow.com uses rich media content to improve the user experience. Download and Install Adobe Flash to view the website as it was intended.

Warranty Information

A written warranty for any product sold on this Web site may be obtained by sending a specific written request to:

When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:

• Subject to the terms and conditions in this legal notice, which may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk.

Please refer to this page frequently to review our current terms and conditions of use.

Copyright

The following elements of this Web site are the property of Horchow or our suppliers and are protected by United States and international copyright laws:

• All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations -- both individually and as they are compiled on the site.
• All software.

Trademarks

The trademarks or trade dress of Horchow and our affiliates may not be used without our written permission. Trademarks or trade dress include the Horchow name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of Horchow products, services, and programs, and those of our affiliates.

All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.

Use

You have permission to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to placing an order or shopping with Horchow.com. Unless we give you written permission in advance, any other use of this Web site, its content and its information, including linking or framing to this Web site, is strictly prohibited.

Errors and Inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Disclaimer of Liability

We make no representations or warranties of any kind, whether express or implied, with respect to this Web site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web site or any other Web site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

No Confidentiality

Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

Applicable Law

By visiting this Web site, you agree that the laws of the state of Texas, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disputes

Any dispute relating in any way to your visit to our Web site or to products purchased here shall be submitted to confidential arbitration in Dallas, Texas. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of Texas. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

Protecting Your Information

As part of our ongoing commitment to ensure that your shopping experience with Horchow.com is protected, Horchow.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

Sales Tax

Sales tax is automatically applied to your Horchow.com order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, MA, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TX, VA, WA, or the District of Columbia.

Sales tax is automatically applied to D&P charges in accordance with individual state regulations if your shipping address is in one of the following states: CA, CO, FL, GA, HI, MD, MI, MN, MO, NC, NJ, NV, NY, PA, TX, VA, WA, and the District of Columbia

Advisory on large orders

To provide the best possible service to all our customers, we reserve the right to limit order quantities.

To place a large order for corporate giving, please call 1-877-944-9888.

California Customer Advisory

In accordance with Proposition 65, please be advised that consuming foods or beverages that have been kept in or served in leaded crystal products sold on this Web site will expose you to lead, a chemical known to cause birth defects or other reproductive harm.

Shipping Your Online Order

Product pricing

The prices displayed on this Web site are quoted in U.S. currency and as such are valid only in the United States. Prices are subject to change at any time.

If, within 10 days of purchasing an item from a Horchow catalog, you find the same item at a sale price in a subsequent Horchow catalog, please call toll-free 1.877.944.9888. We will be happy to credit your account for the difference between the original and sale prices.

Employee discounts will not be honored for orders submitted through Horchow.com.

If you have any questions, please call toll-free 1.877.944.9888 or click to send us an e-mail.

Payment Options

Gift Cards: Horchow.com accepts both Horchow and Neiman Marcus Gift Cards - in both traditional and virtual forms - for online purchases.

• During checkout, you will be instructed to enter the card number plus the four-digit security code (both are on the back of the card).
• If you are paying with more than one Gift Card, you cannot choose the amount to be deducted from each card. The balance due is deducted first from the card with the lowest available dollar value and then from remaining cards in ascending order of dollar value.
• If your order total exceeds the value of your Gift Card(s), the balance remaining must be charged to a credit card (see below). Your credit card information can be entered on the Payment screen.
• If your order total is less than the value of your Gift Card(s), the unused value will remain on the card for a future purchase.
• If you cancel your order after it has been shipped, or if you return the merchandise, a refund check will be mailed to you.

Buy a Horchow Gift Card

Check your Horchow Gift Card balance

Virtual Gift Card Terms & Conditions:
The following Terms & Conditions govern use of the Horchow Virtual Gift Card. Any modification must be in writing and signed by both parties.

• Horchow Virtual Gift Cards may be treated as cash.
• Horchow Virtual Gift Cards are not redeemable for cash, nor can they be returned for a cash refund.
• The actual cash value of a Horchow Virtual Gift Card is 1/10 of one cent.
• Horchow Virtual Gift Cards cannot be purchased with a traditional Horchow Gift Card, nor can they be used to purchase a traditional Horchow Gift Card.
• Horchow Virtual Gift Cards cannot be used as payment on Neiman Marcus Credit Card accounts.
• A Horchow Virtual Gift Card is immediately redeemable once the recipient receives our e-mail notification, which is sent within one business day of the completion of your order.
• Sales tax is applicable on any merchandise purchased with a Horchow Virtual Gift Card.
• Delivery to an incorrect but deliverable e-mail address is the sole responsibility of the purchaser.
• Delivery to a nonexistent e-mail address is the sole responsibility of the purchaser.
• Horchow is not responsible for lost or stolen Horchow Virtual Gift Cards.

Credit Cards: Horchow.com accepts the following credit cards for online purchases:

• The Neiman Marcus Credit Card
• American Express
• VISA
• Mastercard
• Discover Card

The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, your order will be automatically canceled.

Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.

When you complete an online application for a Neiman Marcus credit card, you submit certain personal information. We assure you that this information will not be released to a third party except in accordance with Neiman Marcus' financial privacy policy. This policy will be mailed to you with your Neiman Marcus credit card if your application is approved.

Gourmet Foods

All perishable Horchow merchandise is shipped by air within the contiguous 48 states only.

Online orders of perishable items must specify a delivery date Tuesday through Friday (we're sorry, but there are no Saturday, Sunday, Monday, or holiday deliveries for perishables). Please include the recipient's telephone number(s) when providing shipping information.

Perishable items cannot be gift boxed or shipped to P.O. boxes. For items to be delivered to business addresses, please consider working hours and days when businesses will be closed.

Because these items are shipped directly from the manufacturer, Horchow cannot guarantee delivery.

If you need help or additional information, please click to contact us.

Horchow Gift Boxes

An elegant green gift box, tied with gold cord and bearing the Horchow seal, is available for $2.50.

For gifts shipped directly from the manufacturer, gift boxes are not available. However, we will be happy to enclose your personal message, which you may submit during the checkout process.

Complimentary Swatch Service

Take the guesswork out of ordering fine linens and select upholstered furniture by requesting a swatch of the fabric. We'll be happy to send it at no charge.

Call toll-free 1.877.944.9888, or click to send an e-mail request.

NOTE: Swatches are not available for some linens and upholstered items.

Monogramming & Personalization

When you select an item that may be monogrammed or personalized, you will automatically be asked to supply the necessary information for that item.

Monogrammed and personalized items are not returnable, so please take special care when making your selections.

Personalization can take as long as 4 weeks; please consider the additional time needed when placing your order. You will see the expected ship date listed beside each personalized item in your Shopping Cart.

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