Assistance

Assistance

Contact us anytime 24 hours a day, 7 days a week
Online Chat 1.877.944.9888
Returns & Exchanges
  • Return Policy

    At Horchow, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:

    • Returns are accepted within 60 days of receipt.
    • Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
    • Special orders, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
    • We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
    • Horchow reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.

    Please allow 10-14 days for the processing of your return.

    Holiday Returns: Purchases made 10/11/2018 to 12/25/18 will have an extended return policy until 1/31/19 or 60 days of receipt of merchandise, whichever is later. All other terms and conditions of our Return Policy remain in effect.

    Returning By Mail

    Click here to start your return using the order number. Eligible merchandise may be returned FREE if received within 15 days of the delivery date; above exclusions apply.

    A return fee of $9.95 will apply for items returned after 15 days of delivery.

    If you don't have an order number, please call 1.877.944.9888 for assistance.

    Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 123 Customer Way, Irving, TX 75039.

    Gift Returns By Mail

    Click here to start your return using the order number. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law.

    If you don't have an order number, please call 1.877.944.9888 for assistance.

    Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 123 Customer Way, Irving, TX 75039

    Returning Large/Heavy Merchandise

    For assistance in returning furniture, call 1.877.944.9888.

    Last Updated November 16, 2018

  • Start a Return Now