Assistance

Assistance

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  • Monogramming & Personalization

    Monogramming & Personalization

    You may order monogrammed linens and personalized stationery and other items online. When you select an item that may be monogrammed or personalized, you will automatically be asked to supply the necessary information for that item.

    Because personalized items are not returnable, we ask that you take special care when making your selections. Please allow approximately 2-4 weeks for delivery of personalized linens and approximately 3-4 weeks for personalized stationery. Please consider this time requirement when placing your order. For other personalized items, see the expected ship date listed next to the item in your Shopping Cart.

    Please order carefully, as monogrammed and personalized items are not returnable.

  • Sales Tax

    Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is in one of the following states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WI, WV, WY or the District of Columbia.

    Horchow will collect the Alabama simplified sellers use tax on transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Horchow's program account number is SSU-R010013718.

    States Where Horchow Does Not Collect Sales or Use Tax

    Horchow does not collect sales or use taxes in all states. Your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog or by other remote means. Your state may require you to report all purchases that were not taxed and to pay the tax on those purchases on a sales, use or income tax return. Details on how to report and pay these taxes may be found at the applicable state's website.

    For Canada Information, click here

    Last Updated December 31, 2018

  • Swatch Service

    Complimentary Swatch Service

    Take the guesswork out of ordering fine linens and select upholstered furniture by requesting a swatch of the fabric. We'll be happy to send it at no charge.

    Call toll-free 1.877.944.9888, or click to send an e-mail request.

    NOTE: Swatches are not available for some linens and upholstered items.

  • Food Orders

    Gourmet Foods

    All perishable Horchow merchandise is shipped by air within the contiguous 48 states only.

    Online orders of perishable items must specify a delivery date Tuesday through Friday (we're sorry, but there are no Saturday, Sunday, Monday, or holiday deliveries for perishables). Please include the recipient's telephone number(s) when providing shipping information.

    Perishable items cannot be gift boxed or shipped to P.O. boxes. For items to be delivered to business addresses, please consider working hours and days when businesses will be closed.

    Because these items are shipped directly from the manufacturer, Horchow cannot guarantee delivery.

    If you need help or additional information, please click to contact us.

  • Large Orders

    Advisory on large orders

    To provide the best possible service to all our customers, we reserve the right to limit order quantities.

    To place a large order for corporate giving, please call 1-877-944-9888.

  • California Customer Advisory

    WARNING: In accordance with Proposition 65, please be advised that consuming foods or beverages that have been kept or served in leaded crystal products sold on this website will expose you to lead, a chemical known to cause birth defects or other reproductive harm. For products containing a carcinogen, this product contains a chemical known to the State of California to cause cancer. For products containing a reproductive toxin, this product contains a chemical known to the State of California to cause birth defects or other reproductive harm.
    WARNING: Sunglasses contain bisphenol A (BPA), a chemical known to the State of California to cause birth defects or other reproductive harm.

    California Customer Advisory Last Updated May 10, 2016.