Can I return an item purchased at Saks Fifth Avenue to a Neiman Marcus or Bergdorf Goodman store and vice versa?

• Our returns policy has not changed. Each of the Saks Global brands continues to follow their respective returns policy.

• Merchandise must be returned to the company from which it was purchased.

Can I use a Saks Fifth Avenue gift card to make a purchase?

• Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow are unable to accept Saks Fifth Avenue gift cards. You may continue to use any Neiman Marcus/Bergdorf Goodman/Last Call/Horchow gift cards at any of our Neiman Marcus, Bergdorf Goodman or Last Call stores, as well as on our websites - NeimanMarcus.com, BergdorfGoodman.com, and Horchow.com.

What does this mean in terms of my store credit card accounts?

• There is no change to our customers' shopping experience, including credit card accounts.

• With that, Neiman Marcus, Bergdorf Goodman, Last Call and Horchow cannot accept Saks credit cards and vice versa.

• Neiman Marcus/Bergdorf Goodman InCircle credit cards can continue to be used at Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.

• Should there be any changes in the future, we will communicate directly with customers.

How does this impact my loyalty membership?

• At this time, there is no change to the loyalty programs for each Saks Global brand. InCircle loyalty points are not transferable to Saks. Saks loyalty is not transferable to InCircle.

• We’re excited to continue to offer exclusive benefits and access to our members.

• Should there be any changes in the future, we will communicate directly with customers.


Can I transfer my Saks Fifth Avenue loyalty points to Neiman Marcus, Bergdorf Goodman, Last Call or Horchow and vice versa?

• Saks loyalty is not transferable to InCircle and vice versa.

Are there any changes to the sales associate I work with?

• There are no changes to your shopping experience or your relationship with your stylists or sales associate

Are any Neiman Marcus or Bergdorf Goodman customer services changing (i.e., restaurants, alterations)?

• Nothing has changed in terms of your experience as a customer and the service we provide today.